Question 1

I've been using my cleaner for years, why should I use Mint Locker?"

Accepted Answer

Quite simply, Mint Locker is the most convenient dry cleaning and laundry solution available! That burdensome, stress filled drive to the cleaner to try and get your clothes before they close is a thing of the past. We never close, so you can drop off and pick up your order whenever is most convenient for your schedule. We’re revolutionising the dry cleaning and laundry industry, and we invite you to join us!

Question 2

What are Mint Locker's hours? How late are you open?

Accepted Answer

Mint Locker has 24 hour availability, meaning we are always on your time. Our lockers are never closed and can be accessed at any point throughout the day. Public locations are open 24 hours a day, 7 days a week. Private locations may have limited hours of access, depending upon rules of the location.

Question 3

How do you know what locker my clothes are in?

Accepted Answer

When placing an order online, via text, or on our mobile app, one of the things we ask for is the locker number. Using your Mint Locker garment bag also helps, in case you dropped off your items and forgot to place an order. Your garment bag will have a bar code which tells us whose account the bag belongs to, so that we can process them correctly.

Question 4

Do I need to lock the locker when I drop off my clothes?

Accepted Answer

YES! YES! YES! Please don’t forget to lock the locker whenever you place an order. Locking the locker is the security keeping from someone walking away with your precious clothes. All unlocked lockers will have a vertical knob. After placing your dirty clothes in an available locker, simply enter a 4-digit code of your choice and turn the knob horizontally. This will lock the locker and ensure your clothes are safe.

Question 5

Is my laundry safe?

Accepted Answer

Absolutely! Only you and a Mint Locker employee have the code to your locker and clothes.

Question 6

How do I get a Mint Locker garment bag?

Accepted Answer

Your clothes will be returned in a Mint Locker garment bag after your first order with us. This is your personal bag and yours to keep. Yay, free stuff! Please use this bag when placing future orders as it is linked to your Mint Locker account. If we notice your bag is getting worn, we will replace it, no problem.

Question 7

Do I have to use my Mint Locker garment bag when placing an order?

Accepted Answer

No, using the bag isn’t a requirement but doing so will help in getting your clean clothes back to you as quickly as possible. Since each bag is linked to an individual account, this helps reduce times in operations, meaning clean clothes in your hands quicker.

Question 8

What is the turnaround time? How long does it take to get my clothes back?

Accepted Answer

Providing quality cleaning is at incredibly important to us, so we work to balance speedy turnaround times with the highest quality service possible. Most items are available for pickup within 1-2 days of placing an order.

Question 9

When will my clothes be cleaned and delivered to a locker?

Accepted Answer

Although we are open for use 24 hours a day, we pick up orders starting at 10am. Given this pickup and delivery schedule, all orders placed before 10am will be picked up the same day and orders placed after 10am will be picked up the next calendar day at the latest. Turnaround is 1-2 days on average.

Question 10

What locker will my items be returned to?

Accepted Answer

Once your order is ready, we will send a text and/or email with your new locker number and 4-digit code to retrieve your items. Your clothes may be in a different locker at the same Mint Locker location where you placed your initial order.

Question 11

Am I assigned my own locker?

Accepted Answer

No, lockers are not assigned to anyone. Simply place your items into any unlocked locker (vertical knob), lock the locker, and place your order.

Question 12

Do you alter or repair items?

Accepted Answer

Yes we do. When you place an order, let us know which items need to be altered or repaired in the “Notes” section of “Place a New Order.”

Question 13

How do I let you know if I have special instructions for my order?

Accepted Answer

When you place an order, you can let us know your special instructions by filling out the “Notes” section of “Place a New Order.” Special requests, depending on the work needed for each, may delay turnaround times.

Question 14

How to you keep track of all the clothes and ensure I'm getting the right clothes back?

Accepted Answer

We place a tiny barcode on the tagging of every dry cleaned item. This helps us track items from the moment they’re picked up to when we deliver them back to you using our software. Doing so helps in reducing any errors.

Question 15

I need to get shoes and clothes taken care of. How does this work?

Accepted Answer

Place your order as normal in any available locker. We will pick up your shoes and clothes at the same time. Shoe repairs and cleaning typically take a little longer than dry cleaning and laundry, so clothes will be returned first in most instances.

Question 16

Is my credit card information safe with Mint Locker?

Accepted Answer

Yes, we do our best to ensure the privacy of all user information. No Mint Locker employee has access to any user credit card information.

Question 17

I'd like Mint Locker in my residence building or office building. How do I get that to happen?

Accepted Answer

That’s a problem we’d love to solve! Shoot us an email at support@mintlocker.com and we will get the wheels rolling on how to get Mint Locker in your life.

Question 18

I received a damaged item in my return order. What do I do now?

Accepted Answer

Oh no! We apologize for any inconvenience caused by any and all damaged items. While we strive to provide the highest quality service and strive for zero damages, sometimes these things happen. If you received a damaged item from us, please send us an email at support@mintlocker.com with an explanation of the damage and photos if possible. We will do everything in our power to fix the problem.

Frequently Asked Questions