Frequently Asked Questions
Quite simply, Mint Locker is the most convenient dry cleaning and laundry solution available! That burdensome, stress filled drive to the cleaner to try and get your clothes before they close is a thing of the past. We never close, so you can drop off and pick up your order whenever is most convenient for your schedule. We’re revolutionising the dry cleaning and laundry industry, and we invite you to join us!
Mint Locker has 24 hour availability, meaning we are always on your time. Our lockers are never closed and can be accessed at any point throughout the day. Public locations are open 24 hours a day, 7 days a week. Private locations may have limited hours of access, depending upon rules of the location.
When placing an order online, via text, or on our mobile app, one of the things we ask for is the locker number. Using your Mint Locker garment bag also helps, in case you dropped off your items and forgot to place an order. Your garment bag will have a bar code which tells us whose account the bag belongs to, so that we can process them correctly.
YES! YES! YES! Please don’t forget to lock the locker whenever you place an order. Locking the locker is the security keeping from someone walking away with your precious clothes. All unlocked lockers will have a vertical knob. After placing your dirty clothes in an available locker, simply enter a 4-digit code of your choice and turn the knob horizontally. This will lock the locker and ensure your clothes are safe.
Absolutely! Only you and a Mint Locker employee have the code to your locker and clothes.
Your clothes will be returned in a Mint Locker garment bag after your first order with us. This is your personal bag and yours to keep. Yay, free stuff! Please use this bag when placing future orders as it is linked to your Mint Locker account. If we notice your bag is getting worn, we will replace it, no problem.
No, using the bag isn’t a requirement but doing so will help in getting your clean clothes back to you as quickly as possible. Since each bag is linked to an individual account, this helps reduce times in operations, meaning clean clothes in your hands quicker.
Providing quality cleaning is at incredibly important to us, so we work to balance speedy turnaround times with the highest quality service possible. Most items are available for pickup within 1-2 days of placing an order.
Although we are open for use 24 hours a day, we pick up orders starting at 10am. Given this pickup and delivery schedule, all orders placed before 10am will be picked up the same day and orders placed after 10am will be picked up the next calendar day at the latest. Turnaround is 1-2 days on average.
Once your order is ready, we will send a text and/or email with your new locker number and 4-digit code to retrieve your items. Your clothes may be in a different locker at the same Mint Locker location where you placed your initial order.
No, lockers are not assigned to anyone. Simply place your items into any unlocked locker (vertical knob), lock the locker, and place your order.
Yes we do. When you place an order, let us know which items need to be altered or repaired in the “Notes” section of “Place a New Order.”
When you place an order, you can let us know your special instructions by filling out the “Notes” section of “Place a New Order.” Special requests, depending on the work needed for each, may delay turnaround times.
We place a tiny barcode on the tagging of every dry cleaned item. This helps us track items from the moment they’re picked up to when we deliver them back to you using our software. Doing so helps in reducing any errors.
Place your order as normal in any available locker. We will pick up your shoes and clothes at the same time. Shoe repairs and cleaning typically take a little longer than dry cleaning and laundry, so clothes will be returned first in most instances.
Yes, we do our best to ensure the privacy of all user information. No Mint Locker employee has access to any user credit card information.
That’s a problem we’d love to solve! Shoot us an email at support@mintlocker.com and we will get the wheels rolling on how to get Mint Locker in your life.
Oh no! We apologize for any inconvenience caused by any and all damaged items. While we strive to provide the highest quality service and strive for zero damages, sometimes these things happen. If you received a damaged item from us, please send us an email at support@mintlocker.com with an explanation of the damage and photos if possible. We will do everything in our power to fix the problem.